ACCREDITED BY: CPD | iAP
Awarding body: Alison | 1Training Delivery mode: Online | Tutor is available to students
Course Description:
There are a lot of things going on behind the corporate, operations and human resources functions of a business. With this business management course online, you will learn business management fundamentals including the role of a human resources manager, the eight stages of the employment life cycle, and the stages of a project. You will also learn the purpose of cash flow, profit and loss, and the balance sheet statements, as well as each phase of the Software Development Life Cycle.
To become a good entrepreneur, you must know how to efficiently handle the money and stocks that come in and out of your business. With this business entrepreneur course, you will learn to apply key accounting concepts and principles including the correct process for recording and depreciating stock. You will also learn the characteristics of successful entrepreneurs as well as identify different types of communication useful in starting a successful enterprise.
This online business course is made by Bill Liao, a successful entrepreneur and co-founder of the social networking site XING.com. The course will share with you his business management skills and help you gain stronger knowledge of how companies operate. So don’t let this entrepreneurial study opportunity pass you by! Take this free online business course and make your business soar.
Course Duration: 06 Months – (03 Months Theory + 03 Months Practical Training)
Course Curriculum:
*Corporate Management -1
*Operations Management -1
*Introduction to Human Resources Management
*Corporate, Operations and Human Resources Management -1 Project Management – Methodology, Toolsets and Documentation Project Management – Project Life Cycle
*Project Management Assessment
*Fundamentals of Accounting -1
*Fundamentals of Financial Accounting
*Stone Soup – Starting a Business or Social Enterprise
*Accounting and Entrepreneurship Assessment
*Course assessment
ACCREDITED BY: CPD | iAP
Awarding body: Alison | 1Training Delivery mode: Online | Tutor is available to students
Course Description:
Are you aware that there are five fundamental wants that consumers have? You will learn how to meet each one in this training course. We look at the fundamental components of customer service, such as the “six essential actions of excellent customer service” and the “5 Ps” of customer service (people, products, policies, procedures, and locations). To foster long-term success, businesses need to deliver exceptional customer service, and this course teaches you how to maintain happy customers.
Every day, employees in the public sector, hospitality, and retail sectors interact with hundreds of clients of all shapes and sizes. The ins and outs of customer care in various domains are covered in detail in this course. We talk about the kinds of clients you may find in each, success-oriented attitudes, and the critical function that customer service managers perform.
Retail employees, restaurant workers, and public servants who wish to improve their ability to provide courteous and professional customer service can all benefit from this certificate program. Additionally, we can support owners, managers, and entrepreneurs who wish to put in place efficient customer service initiatives in their companies. Join now to further your career and discover the keys to providing exceptional customer service.
Course Duration: 06 Months – (03 Months Theory + 03 Months Practical Training)
Course Curriculum:
*Customer Service Principles Customer Service Essentials Setting Customer Service Goals & Objectives
*Communication Skills for Customer Service Customer Service Techniques
*How to Manage Customer Service Team Improving Your Customer Service Leadership
*Leading Customer Service Team Teamworking and Team Building Handling Customer Complains
*How to Work with Unhappy Customers How to Gain Back Lost Customers
*Telephone Techniques Telephone Etiquette
*Telephone Customer Service Power of Telephone Courtesy Internal Customer Service Customer Service at Call Centers Social Intelligence
*Negotiation Skills
*Time Management
*Work Life Balance
*Stress Management at Workplace Safety in the Work Place
*Mock Exam Final Exam
